Frequently Asked Questions
Do you ship internationally?
Currently our website is only equipped to ship orders within Australia. However, we are happy to manually advise you of a shipping price to your country of choice if you wish. Unfortunately this arrangement is limited to orders totalling over $300 AUD of goods at this time. If you would like us to arrange a shipping quote, please Contact Us by email and advise what you would like to order.
Is there a cheaper shipping method for my order?
We solely use Express Post for shipping. It is only marginally dearer than regular shipping, but much quicker and more reliable, and also has a track and trace facility. We have never had an Express Post satchel not reach its destination.
When will my order be shipped (Delivery Timeframes)?
If goods are in stock, your order will generally be shipped the same day that you make your purchase, or the following day at the latest. In some cases, goods may be out of stock and will need to be ordered in from the Supplier Warehouse. In this scenario, you will be advised by email of an approximate delivery timeframe. In either scenario, once your order has been despatched, you will receive an email confirmation, and can expect delivery within 2 business days.
What payment methods do you offer?
We offer all of the following as methods of payment: Visa, Mastercard, American Express, Diners, Direct Deposit (Bank Transfer), Cheque by post, Money Order by post and PayPal.
Do I pay GST on my order?
All prices displayed on our website are inclusive of GST.
Is my purchase with you secure?
What kind of warranty does my product come with?
All of our products are subject to normal manufacturer warranty. Obvioulsy this varies from product to product, but we will always uphold this warranty arrangement for you. If you would like to find our more information about a specific product, please Contact Us
Do you have stores at other locations around Australia?
We only have the one store, in Renmark South Australia (see fulll map on the Contact Us page. Why not come and visit us and see what a fantastic experince the Riverland has to offer!
Can I return my order if it doesn't fit?
For further information about returning items to our store, please read our Returns Policy